Frequently Asked Questions
Q: How long will it take for me to get my certificate of insurance?
A: If you send in your application, copy of payment and a list of applicable additional insured entities, we can turn around certificates to you via e-mail or fax within 72 hours. If you need a certificate expedited more rapidly, we still require the information noted above but you can request the expedited certificates by contacting us at 800-432-7465 ext 5338 or via e-mail at meghan_hayes@asg.aon.com.
Q: How do I get a copy of my certificate of insurance?
A: Please e-mail the request for a copy of the certificate to maryanne_harkins@aon.com or call us at 800-722-5676.
Q: What are your hours of operation?
A: Our hours of operation for live customer service contact are 8:30am – 5:00 pm EST. You may e-mail us at anytime for written response within 24 hours and can visit our website 24/7 for information about the insurance products.
Q: How much does this cost?
A: Current rates can be found on this website. In general terms, the Football and Team Sports programs are rated primarily on a “per team” basis, with rates based on the maximum age of participants within the team. If the sport is an “individual” sport such as swimming or wrestling, the rates are also segmented by age of participant on an “individual” basis. The Blanket Accident and Instructors & Interns programs are rated on an “individual” basis. 100% of the insurance premium is due when an application is submitted and there is no pro-rated premium option available.
Q: Where should our organization send our application and premium payment if sent via overnight delivery.
A: All applications and premium payments should be mailed to the address at the bottom of the application:
Aon Association Services,National Recreation and Park Association Program,
PO Box 19220A
Newark, NJ 07195-0220
If sent via overnight delivery please send your application and premium payment to:
Aon Association Services, a division ofAffinity Insurance Services
Attn: Maryanne Harkins
159 E. County Line Road
Hatboro, Pa 19040
Q: When is our organization's premium due?
A: The full premium is due at the time an application is submitted and there is no pro-rated premium option available.
Q: Can my organization pay for our premium over the phone or via the website using a debit/ credit card?
A: Unfortunately we do not have the option available to accept payment over the phone or via the website using a debit/ credit card. However, checks (business, cashiers, and personal) and money orders are acceptable forms of premium payment.
Q: Are there any pro-rated options available if my organization opts to purchase coverage mid-policy?
A: Since this insurance is on a master policy there are no pro-rated options available. All premiums are fully earned regardless of effective date.
The policy period begins January 1 for Team Sports, Blanket Accident and Instructors & Interns Liability and terminates January 1 of the following year.
The policy period begins July 1 for Youth Football and Equipment products and terminates July 1 of the following year.
PLEASE NOTE THAT COVERAGE BECOMES EFFECTIVE ON THE MASTER POLICY EFFECTIVE DATE OR ON THE DATE REFLECTED ON THE APPLICATION AND CHECK, WHICHEVER IS LATER. ALL COVERAGE TERMINATES ON THE MASTER POLICY EXPIRATION DATE AS DISCLOSED ON THE BROCHURE AND THE CERTIFICATE OF INSURANCE.
Q: How does my organization add an additional insured? Is there any additional premium?
A: There is no additional premium charged for requesting an additional insured. Just provide us with the wording that is required for the additional insured. Contact us by email, phone 1-800-722-5676 or FAX: 877-752-4415.
Q: How does my organization file a claim?
A: Claim forms and procedures are available on our web site:
Please follow the links above and contact us if you need help completing the forms. (Please note that we do not handle claims in our office and that all claims matters are handled between your organization and the carrier directly.)
Q: How do I obtain NRPA Membership?
A: Join online at www.nrpa.org/Content.aspx?id=306. For questions, please contact NRPA customer service at 800-626-6772 or CustomerService@nrpa.org
Q: How do I renew my membership?
A: Contact NRPA Customer service at 800.626.6772 or CustomerService@nrpa.org
Q: What does this insurance actually cover?
A: Detailed descriptions of coverage are available in the brochures. Visit the Download Forms page and click on the brochure for the coverage desired.