Frequently Asked Questions
Q: How long will it take for me to get my certificate of insurance?
A: If you send in your application, copy of payment and a list of applicable additional insured entities, we can turn around certificates to you via e-mail or fax within 72 hours. If you need a certificate expedited more rapidly, we still require the information noted above but you can request the expedited certificates by contacting us at 800-722-5676 or via e-mail at firstname.lastname@example.org.
Q: How do I get a copy of my certificate of insurance?
A: Please e-mail the request for a copy of the certificate to email@example.com or call us at 800-722-5676.
Q: What are your hours of operation?
A: Our hours of operation for live customer service contact are 8:00am – 5:00 pm Monday-Friday EST. You may e-mail us at anytime for written response within 24 hours and can visit our website 24/7 for information about the insurance products.
Q: How much does this cost?
A: Current rates can be found on this website. In general terms, the Football and Team Sports programs are rated primarily on a "per team" basis, with rates based on the maximum age of participants within the team. If the sport is an "individual" sport such as swimming or wrestling, the rates are also segmented by age of participant on an "individual" basis. The Blanket Accident and Instructors & Interns programs are rated on an "individual" basis. 100% of the insurance premium is due when an application is submitted and there is no pro-rated premium option available.
Q: Where should our organization send our application and premium payment if sent via overnight delivery.
A: All applications and premium payments should be mailed to the address at the bottom of the application:
K&K Insurance Group, Inc.
National Recreation and Park Association Program,
PO Box 2338
Fort Wayne, IN 46801-2338
If sent via overnight delivery please send your application and premium payment to:
K&K Insurance Group, Inc.
Attn: NRPA Program
1712 Magnavox Way
Fort Wayne, IN 46804
Q: When is our organization's premium due?
A: The full premium is due at the time an application is submitted and there is no pro-rated premium option available.
Q: Are there any pro-rated options available if my organization opts to purchase coverage mid-policy?
A: Since this insurance is on a master policy there are no pro-rated options available. All premiums are fully earned regardless of effective date.
Q: How does my organization add an additional insured? Is there any additional premium?
A: It needs to be requested in writing. Requests can be emailed to firstname.lastname@example.org or faxed to 1-260-459-5105.
Q: How does my organization file a claim?
A: Claim forms and procedures are available on our web site:
Please follow the links above and contact us if you need help completing the forms. (Please note that we do not handle claims in our office and that all claims matters are handled between your organization and the carrier directly.)
Q: How do I obtain NRPA Membership?
A: Join online at www.nrpa.org. For questions, please contact NRPA customer service at 800-626-6772 or CustomerService@nrpa.org
Q: How do I renew my membership?
A: Contact NRPA Customer service at 800.626.6772 or CustomerService@nrpa.org
Q: What does this insurance actually cover?
A: Detailed descriptions of coverage are available in the brochures. Visit the Download Forms page and click on the brochure for the coverage desired.
Q: Is there anything excluded from the policy coverage?
A: Exclusions are listed within the insurance program brochure. Visit the Download Forms page and click on the brochure for the coverage desired. The accident insurance plan exclusions are available by clicking here: